Refund Policy

Thank you for visiting www.ceylonholidaytrails.com We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Refunds

Once we receive your cancellation. we will notify you of the status of your refund. If your cancellation is approved, we will initiate a refund to your original method of payment.Once the booking is reconfirmed, 100% cancellation will be charged if cancelled less than 7 days before arrival.

Exchanges

If you would like to exchange your service for a different tour package or service please contact our customer support team before 7 days of your arrival . We will provide you with further instructions on how to proceed with the exchange.

Processing Time

Refunds will be processed within 7 business days after we receive your cancellation request . Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.